How do customers know their ticket is being handled?

Customers get a ticket number and a status link that stays up to date.

Can a ticket be reopened?

Yes. If the problem continues, the AI reopens the old ticket instead of creating a new one.

Yes. See ticket counts, response times, and satisfaction scores, and export to CSV.

AI Ticketing

Every complaint recorded, none forgotten.

The AI takes complaints in chat, asks for the details you need, then creates a numbered ticket for your team. Customers get a ticket number and can follow progress themselves. Includes everything in AI Customer Service and Product Selling: the AI also explains products from your catalog and takes orders in chat.

From Rp 799.000/month

Get started See pricing

Great for

Internet providers & technicians
Property & building management
Clinics & hospitals
Logistics & couriers
Product support teams

Rspond AI

online

my home internet has been down since morning

How it works

Up and running in minutes.

Click each step to see an example.

Set up categories

Internet outage · required: customer ID, address

What you get

Everything you need, no hassle.

Tickets straight from chat

Complaints become numbered tickets without retyping.

Required details per category

The AI asks for every important detail before creating a ticket.

Response targets (SLA)

Every ticket has tracked response and resolution targets.

Ticket board & assignment

See every ticket by status and assign it to a teammate.

Status link

Customers follow their ticket without asking again.

AI assistant for your team

Summarize a case and get a draft reply for a ticket in one click.

Included

In every Rspond plan.

One inbox for every chat
WhatsApp, Instagram, Telegram, and Web Chat on one screen.
Mobile app
Reply to customers from Android, with notifications.
Your team can jump in
Take over any chat; the bot stops in that chat automatically.
Your WhatsApp number stays yours
Keep using the WhatsApp Business app on your phone.