Do I pay Meta anything for WhatsApp?

No. Rspond only sends messages that are free on Meta's side: replies within 24 hours of a customer's last message — AI Agent replies, team replies, and broadcasts to customers who wrote in that window. Rspond never sends paid WhatsApp templates, so you don't need a payment method in WhatsApp Manager for Rspond. Customers who haven't written in 24 hours are simply skipped until they message you again.

What if I want to add a channel?

Every plan includes 1 channel. Each extra channel (e.g. WhatsApp, Instagram, LINE, Web Chat, or Email) is a monthly add-on, and contact and AI reply quotas are shared — no second plan needed. Adding a channel mid-period starts right away; you pay the difference for the days left.

What's the difference between Chatbot and AI Agent?

A Chatbot follows the flow you designed, so its answers are exactly predictable. An AI Agent reads your documents and composes its own answers, so it can handle questions you never anticipated. The AI Agent tier includes Chatbot.

Can my team take over a conversation?

Yes, and it's core to the product rather than bolted on. Every conversation carries an ownership state. Once it moves to a human, the bot stops replying until you hand it back.

How long is conversation history kept?

Twelve months while your subscription is active, exportable at any time. After you cancel there's a grace period before the data is purged.

Can I keep using the WhatsApp Business app on my phone?

Yes. Connect a number that's already active in the WhatsApp Business app through Meta's official Coexistence feature: one-to-one chats come into Rspond and are answered by AI, while the app on your phone keeps working — groups included. When you reply from your phone, AI stops in that chat. Old chat history isn't moved, and the app needs to be opened at least once every 14 days to stay connected.

Meta Tech ProviderWhatsApp Cloud API

Reply faster thanyour team can scale.

Automate conversations across WhatsApp, Instagram, Telegram, and more — then hand them to a human the moment your customer needs one.

Get started See pricing

Start with 1 channel, add more any time.

Rspond AI

online

Do you have lightweight running shoes?

One AI for all your channels

Connect the channels you use today. Add more any time without rebuilding your bot.

Instagram

Messenger

LINE

Web Chat

API

Official Meta integration

Rspond is a Meta Tech Provider on the WhatsApp Business Platform (Cloud API). Numbers connect through Meta's own Embedded Signup — your WABA stays yours.

Your data, encrypted

Channel credentials are encrypted at rest, every workspace is isolated, and you can delete your data any time.

No hidden Meta fees

Rspond only sends messages that are free on WhatsApp — replies inside the 24-hour window. One plan for all your channels, cancel any time.

Trusted by 2 businesses to serve their customers

Why Rspond

Built to resolve conversations, not just reply to them.

Traditional chatbots

Only answer from a menu. Get lost the moment a question leaves the script.

hi i want to order

Welcome to Sweet Cake Shop 😊 Please choose: [1] Menu [2] Promo

any cakes that work as a gift?

Sorry, I don't understand. Please choose [1] Menu or [2] Promo.

Customer left the chat

Rspond AI Agent

Understands what customers mean, answers from your documents, and knows when to call your team.

hi i want to order

Hi, welcome to Sweet Cake Shop 😊 What's the occasion?

any cakes that work as a gift?

Yes! The Mini Bento Hamper with 4 flavours is Rp185,000, and we can add a greeting card. Shall I create the order?

Order created

Skills

Works like your best team member, 24/7.

Natural talk

Understands everyday language, abbreviations, and mixed Indonesian–English.

brp ongkir ke bdg kak?can i pay CODready stock?

No made-up answers

Answers only from your documents and quick notes. When it doesn't know, it says so and calls your team.

Price list.pdf
Return policy.docx
Quick note · 10.10 promo

Seamless handover

Steps back automatically when your team takes over, so customers never get two answers.

AIRspond AIRizky · Staff

Gets the job done

Creates orders, checks shipping, applies promo codes, and opens complaint tickets right in the chat.

Order #4821 created
Shipping Rp15,000
Ticket TKT-0042

Features

Everything your team needs.In one platform.

From the first chat to a completed order, everything lives in one place.

One inbox for every channel

WhatsApp, Instagram, Telegram, LINE, Web Chat, and Email in one queue. Assign to your team, add labels, and watch the WhatsApp 24-hour window.

Automatic assignment to staff
Labels & internal notes
Mobile app to reply from anywhere

AllMine

DDewi AnggrainiHas order #4821 shipped?
BBudi SantosoCan I pay COD to Depok?
RRina KartikaIs the sage dress in L available?
AAndi PratamaThank you 🙏

24-hour window · 18 h left Handled by AI

Has order #4821 shipped?

✓ Order #4821

Chatbot & AI Agent

Design flows with a visual builder, or let AI answer from your documents. Combine both in one bot.

No-code flow builder
Knowledge base from PDF, DOCX, or text
Persona & quick notes you can change any time

Message received

Main menu

AI Agent Knowledge base

Hand to team

Ticketing

Complaints and requests become numbered tickets automatically, with response targets and a status link for customers.

Categories & required details per issue type
Tracked response targets (SLA)
1–5 rating after a ticket is resolved

TKT-0042In progress

Package not delivered

ShippingResponse target: 24 h

CSAT

Product Selling

Catalog, cart, promo codes, and shipping right in the chat. Orders are recorded neatly, and payments go to your own account.

Catalog with photos & variants
Promos, bulk pricing, and per-province shipping
Sales report

Order #4821

Plain Black Tee · L × 2: Rp170.000
Promo HEMAT10: −Rp17.000
Shipping West Java: Rp15.000

TotalRp168.000

BCA transfer · awaiting proof

Keep your WhatsApp Business app

Keep using WhatsApp Business. Let Rspond AI keep watch.

No need to move your number. Connect the WhatsApp Business number you already use: Rspond AI answers customer chats, and you can still reply from the app on your phone.

One number, two places: the WhatsApp Business app on your phone and the Rspond Inbox
The moment you reply from your phone, AI steps back in that chat — customers never get two answers
Phone replies are recorded in the Inbox too, labeled "via WhatsApp Business"
WhatsApp groups keep working on your phone as usual

An official Meta feature (WhatsApp Coexistence), not an unofficial WhatsApp Web hack — your number stays safe. Old chat history isn't moved; open the app at least once every 14 days.

Rina · Customer

Rspond Inbox

Hi, is the sage dress still available in size L?10:02
Rspond AI
Yes! Size L in sage has 3 left. Shall I create the order for you?10:02
Can you deliver to Bekasi today, cash on delivery?10:05
Owner · via WhatsApp Business
Sure, I'll drop it off this afternoon 🙏10:06
AI stepped back — you're handling this chat

Use cases

One AI, many jobs.

Pick the job that takes most of your team's time.

From first question to a recorded order.

1Product recommendationsPicks products that fit the need and offers available variants.
2Cart & promosAdds to the cart and applies valid promo codes.
3Orders & paymentCreates the order and sends payment instructions to your account.

AI Rspond

2 black tees in L please, any promo?

Use code HEMAT10, that's Rp153,000 + Rp15,000 shipping. Order #4821 is created ✅

Testimonials

What Our Clients Say

Real businesses across industries — this is what it feels like when every customer chat gets an answer.

Technology

“We use Rspond to manage all our communication channels in one place. It is easy to manage thanks to its user-friendly interface and powerful AI capabilities, which allow the bot to provide accurate responses aligned with the company's preferences and guidelines based on the knowledge base integrated into Rspond.”

Built to be reliable

No customer message slips through.

Every incoming message is saved before it's answered. If there's a brief hiccup, Rspond retries automatically, so no customer is left waiting without a reply.

2starget bot reply time

8channels ready to connect

12months of chat history kept

Pricing

One plan, as many channels as you need.

Pick the product for the job you want your bot to take on. Every plan includes 1 channel and at least 2 seats; quotas are shared across channels.

AI Agent for Customer Service

AI answers customer questions from your knowledge base and product catalog.

Bot flows, broadcasts & message templates
AI answers from your knowledge base
Explains products from your catalog

Starter

Rp 359.000/mo

1 channel included
200 MB knowledge base
1,000 contacts
1,000 AI replies
2 seats

Choose plan

Business

Best fit

Rp 499.000/mo

1 channel included
300 MB knowledge base
2,000 contacts
2,000 AI replies
2 seats

Choose plan

Need more quota? Custom plan

Starts from the Business plan, then add quota as you grow:

+Rp 200.000 per 1,000 AI replies
+Rp 40.000 per 1,000 contacts

Build a Custom plan

Extra channel — Rp 99.000/mo

Connect another channel to the same plan. Quotas are shared across channels.

Additional seat — Rp 89.000/mo

Seats are a workspace-level dimension — one staff member serves all of your channels.

CRM add-on — Rp 99.000/mo

Unified customer profiles, a sales pipeline, team tasks, and an AI summary for every customer.

No WhatsApp fees from Meta: Rspond only sends messages that are free — replies within 24 hours of the customer's last message.

Questions

What people usually ask.

No. Rspond connects straight to the Meta Cloud API as a Tech Provider. Your number and WABA stay yours, and you can take them elsewhere at any time without asking anyone's permission.

Ready to stop typing the same answer?

Connect one channel, switch the bot on, and see how many conversations finish without you.

Get started See pricing