Guide
Connect WhatsApp
From a new number to the first message in Rspond. Everything happens in Meta's official window that opens from Rspond — no need to open Meta Business Suite.
About 10 minutes · 6 steps
Have these ready
A personal Facebook account
Used to sign in to Meta. Don't have one? Sign up free at facebook.com — the WhatsApp Business on your phone guide links to it.
A number just for business
Can receive SMS or calls and isn't in use in the WhatsApp app. A brand-new SIM is easiest.
Business details
Business name, work email, and a website — no website? Use your Facebook Page or business Instagram link.
Step by step
Step 1/6
Open Connect WhatsApp
In Rspond go to Channels → WhatsApp card → Connect WhatsApp. Meta's window opens; sign in with your Facebook account and tap Continue.
Window didn't open? Allow pop-ups for rspond.id in your browser.
If something goes wrong
My number is already registered in the WhatsApp app
If the number is active in the WhatsApp Business app, use "Connect & keep using WhatsApp Business" on the Channels page (Meta's official Coexistence feature): the number keeps working in the phone app and in Rspond at the same time — groups stay on your phone. For the regular Connect WhatsApp button, a number still active in the WhatsApp or WhatsApp Business app must be released first (in the app: Settings → Account → Delete account, wait a few minutes, then try again) or use another number; after that the number is used through Rspond only (web or the Rspond app).
The verification code doesn't arrive
Wait 1–2 minutes, check signal and SMS credit, then request it again. You can also choose Phone call — the code is read out by an automated call.
Meta rejected the display name
Change it to match the business name shown on your website or social media. While it's under review, the number can still receive and reply to messages.
Is there a message limit?
Replying to customers isn't limited. An unverified portfolio has a starting limit on business-initiated conversations; it goes up after business verification in Meta Business Suite (Settings → Security Center).
Why does Meta's window say BaitechApp?
BaitechApp is Rspond's official app name at Meta, owned by PT Baitech Inovasi Digital — the company behind Rspond. The access you give BaitechApp is used only by Rspond.
Who owns the number and account?
You do. The number and WhatsApp Business account sit in your own business portfolio; Rspond is only allowed to send and receive messages. You can revoke that access any time in Meta Business Suite.
Ready to connect?
Open Channels in Rspond and tap Connect WhatsApp. You can keep this guide open in another tab.