Guide
Connect Telegram
The quickest channel: create a bot in Telegram, paste its token into Rspond, done. No business verification and no message fees.
About 3 minutes · 5 steps
Have these ready
A Telegram account
On a phone or computer. This account becomes the bot's owner.
Bot name & username
Any name (e.g. your shop name). The username must be unique and end in "bot", e.g. senjacoffee_bot.
Business logo (optional)
For the bot's profile photo so customers recognise your business.
Step by step
Step 1/5
Open @BotFather & create a bot
In Telegram search for @BotFather (blue check), tap Start, then send /newbot. Type the bot's name — the name customers see, e.g. your shop name.
Make sure it's the official @BotFather with the blue check, not a copycat.
If something goes wrong
My token leaked / I want a new one
In @BotFather send /revoke, pick your bot, and copy the new token. In Rspond disconnect the old Telegram and connect again with the new token.
Can I use an existing bot?
Yes — get its token via /mybots in @BotFather. But a bot can only be connected to one service: if another service uses it, that service stops receiving messages once it's connected to Rspond.
Changing the bot's photo & description
In @BotFather send /setuserpic for the profile photo, /setdescription for the text shown before customers tap Start, and /setabouttext for the bot's profile info.
Customers can't find my bot
Share the t.me/your-bot-username link. Telegram search can take a while before a new bot shows up.
Does Telegram charge anything?
No. Telegram doesn't charge for messages and has no 24-hour window like WhatsApp.
Ready to connect?
Open Channels in Rspond, paste the bot token into the Telegram card, then tap Connect Telegram.