Guide
Connect Instagram
Instagram DMs land in Rspond and are answered by AI or your team. A professional Instagram account is all you need — no Facebook Page.
About 5 minutes · 5 steps
Have these ready
Your business Instagram account
The account customers DM. A personal account can be switched to professional for free.
Username & password
To sign in to Instagram from Rspond. Have your verification code ready if the account uses two-factor login.
A phone with the Instagram app
To change two small settings on the account before connecting.
Step by step
Step 1/5
Switch to a professional account
In the Instagram app open your profile → ☰ menu → Settings and activity → Account type and tools → Switch to professional account. Pick a category, then choose Business.
Already a Business or Creator account? Skip this step.
If something goes wrong
DMs don't show up in Rspond
Check step 2: Settings → Messages and story replies → Message controls → Connected tools → Allow access to messages must be on. After turning it on, send a new DM to test.
Do I need a Facebook Page?
No. Rspond uses Instagram sign-in directly, so a professional Instagram account is enough.
Does a Creator account work?
Yes. Both Business and Creator accounts can be connected. A personal account must be switched to professional first — free and reversible any time.
Why does it say BaitechApp when signing in?
BaitechApp is Rspond's official app name at Meta, owned by PT Baitech Inovasi Digital — the company behind Rspond. The access is used only by Rspond.
Why can't I reply to an old DM?
Instagram only allows replies within 24 hours of the customer's last message. After that the reply box is locked until the customer writes again.
Ready to connect?
Open Channels in Rspond and tap Connect Instagram. You can keep this guide open in another tab.